Compliance

Compensation Claim Results

The Motor Dealer Customer Compensation Fund provides compensation primarily to consumers who lost money because a motor dealer went out of business or has failed to meet certain legal obligations.  The money in the Fund comes from annual dealer contributions.  Only some types of losses are covered by the Fund.  Since its inception in 1995, the Fund Board has adjudicated over 1,160 claims, of which 56% have been approved for compensation. Over $3.3 million has been paid to consumers over the last 28 years.

Click here for an overview of Compensation Fund Claim Decisions by fiscal year.

Decision DateType of AllegationMotor DealerClaim Outcome
April 20, 2023Extended Warranty & Misrepresentation of Vehicle Condition

Bow-Mel Chrysler Ltd.

Denied
(Decision PDF)

December 9, 2022Non-disclosure of damage

Haley Dodge Chrysler Jeep Ram

Denied
(Decision PDF)

December 9, 2022Consignment

Motormax Used Cars Ltd.

Denied
(Decision PDF)

December 9, 2022Extended Warranty

Comox Valley Nissan Ltd.

Denied
(Decision PDF)

December 9, 2022Misrepresentation

Walker Auto Sales Ltd.

Denied
(Decision PDF)

January 7, 2022Failure by the motor dealer to apply deposit and down payment towards the price for the vehicle

Kamloops Chrysler Dodge Jeep Ram Ltd.

Paid
(Decision PDF)

March 4, 2022Failure to remit extended warranty premium to insure

Kamloops Chrysler Dodge Jeep Ram Ltd.

Denied
(Decision PDF)

July 6, 2020Misrepresentation of vehicle history

Tricity Mitsubishi

Denied
(Decision PDF)

August 7, 2019Misrepresentation of consignment

Pinnacle Car Sales and Leasing Ltd.

Denied
(Decision PDF)

June 24, 2019Failure to remit life insurance premium

All Roads R.V. Ltd.

Denied
(Decision PDF)

April 3, 2019Lien

Affinity Auto

Paid
(Decision PDF)

February 6, 2019Misrepresentation

Applewood Nissan

Denied
Reconsideration requested, denied
(Decision PDF)

February 6, 2019Misrepresentation

King George Nissan

Denied
Reconsideration requested, denied
(Decision PDF)

February 6, 2019Misrepresentation

Lucky 8 Auto

Denied
Reconsideration requested, denied
(Decision PDF)

February 6, 2019Misrepresentation

Pioneer Chrysler Jeep

Denied
Reconsideration requested, denied
(Decision PDF)

February 6, 2019Loss of vehicle or it's value

D.J. Auto Markets Inc.

Paid
(Decision PDF)

June 8, 2018Loss of the vehicle or its value

Everyday Motor Centre

Paid
(Decision PDF)

June 8, 2018Misrepresentation

Best Import Auto Ltd.

Denied
(Decision PDF)

February 14, 2018Misrepresentation

GN Motors Sales “N” Rentals Limited

Denied
(Decision PDF)

February 14, 2018Misrepresentation

Everyday Motor Centre

Denied
(Decision PDF)

December 1, 2017Loss of the vehicle or its value

GN Motors Sales “N” Rentals Limited

Paid
(Decision PDF)

December 1, 2017Misrepresentation

A & A Auto Sale Limited

Paid
(Decision PDF)

August 9, 2017Extended warranty

Orca Bay Suzuki

Denied
(Decision PDF)

August 9, 2017Misrepresentation

Everyday Motor Centre

Denied
(Decision PDF)

June 2, 2017Extended warranty

Tricity Mitsubishi

Denied
(Decision PDF)

June 2, 2017Loss of the vehicle or its value

GN Motors Sales “N” Rentals Limited

Paid
(Decision PDF)

June 2, 2017Loss of the vehicle or its value

All The Details

Denied
(Decision PDF)

June 2, 2017Extended warranty

Tricity Mitsubishi

Denied
(Decision PDF)

June 2, 2017Loss of the vehicle or its value

GN Motors Sales “N” Rentals Limited

Paid
(Decision PDF)

June 2, 2017Loss of the vehicle or its value

All The Details

Denied
(Decision PDF)

April 12, 2017Misrepresentation of vehicle

Pinnacle Car Sales and Leasing Ltd.

Denied
(Decision PDF)

April 12, 2017Misrepresentation of vehicle

Denali Auto Group Ltd.

Denied
(Decision PDF)

February 15, 2017Extended warranty

Flag Mitsubishi

Denied
(Decision PDF)

December 2, 2016Non-disclosure of damage

Don Folk Chevrolet

Denied
(Decision PDF)

December 2, 2016Misrepresentation of rebuilt status

Canem Auto Gallery

Denied
(Decision PDF)

June 24, 2016Misrepresentation

Orca Bay Suzuki

Denied October 7, 2015
Reconsideration: Paid
(Decision PDF)

June 24, 2016Manufacturer's Defect

Maple Ridge Hyundai

Denied
(Decision PDF)

April 27, 2016 Extended Warranty

Up North Motors

Denied
(Decision PDF)

April 27, 2016Extended Warranty

Up North Motors

Denied
(Decision PDF)

February 5, 2016Lien

Frontline Motorsports Inc.

Paid
(Decision PDF)

February 5, 2016Non-disclosure of damage

Passmore Holdings Ltd.

Denied
(Decision PDF)

February 5, 2016Extended Warranty

Up North Motors

Paid
(Decision PDF)

December 4, 2015 Loss of the vehicle or its value

Trinity Auto Center

Denied
(Decision PDF)

December 4, 2015Non-disclosure of damage

Carter Chevrolet Cadillac Buick GMC Northshore Ltd.

Denied
(Decision PDF)

December 4, 2015Deposit

Four Star Auto Lease Ltd.

Paid
(Decision PDF)

October 7, 2015Extended Warranty

Orca Bay Suzuki

Paid
(Decision PDF)

October 7, 2015Extended Warranty

Orca Bay Suzuki

Paid
(Decision PDF)

October 21, 2020Deposit

We do Salvage

Paid
(Decision PDF)

October 21, 2020Misrepresentation of vehicle history

Affordable Auto Sales and Services Inc.

Denied
(Decision PDF)

December 9, 2020Lien

Affinity Auto

Paid
(Decision PDF)

April 14, 2021Loss of the vehicle or its value

E.J. Klassen Motorcade Ltd.

Paid
(Decision PDF)

November 16, 2021Misrepresentation of Vehicle Condition

Lenux Auto Sales and Services Ltd.

Denied
(Decision PDF)

November 16, 2021Failure to remit extended warranty premium to insurer

Kamloops Chrysler Dodge Jeep Ram Ltd.

Paid
(Decision PDF)

August 10, 2022Misrepresentation of Insurance Product

E.J. Klassen Motorcade Ltd.

Paid
(Decision PDF)

August 10, 2022Misrepresentation of Lien

Prime Auto Sales Langley Ltd.

Paid
(Decision PDF)

August 10, 2022Failure to remit extended warranty premium to insurer

E.J. Klassen Motorcade Ltd.

Paid
(Decision PDF)