The VSA is required to disclose policies, information and records of importance to the public. It is also required to act in accordance with the principles of natural justice and administrative fairness.
Motor Dealer Customer Compensation Fund Policies:
Complaints about the service you received from a VSA employee: If you have a complaint about the service you received from a VSA employee, you are encouraged to contact the appropriate department at the VSA first. However, you have the option to file a VSA Service Complaint.
Concerns About Natural Justice and Procedural Fairness: If you believe the VSA did not act in accordance with the principles of natural justice and administrative fairness, you may contact the Office of the Ombudsperson.