Compliance Information

The VSA builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.

As an independent, non-profit, regulatory agency that oversees the sales of personal-use new and used vehicles, the VSA:

  • licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers
  • provides licensing courses and continuing education for VSA licensees
  • offers consumer information and assistance
  • investigates consumer complaints and provides dispute resolution
  • undertakes compliance action as needed

The BC Government has delegated to the VSA responsibility for administering the Motor Dealer Act and portions of the Business Practices and Consumer Protection Act in relation to consumer vehicle purchases from licensees. The VSA cannot change legislation or advocate for its change on behalf of anyone. If you have concerns about the legislation or want to advocate for change to the legislation, you should speak to the following:

  1. For the general public, speak to the constituency office of your local Member of the Legislative Assembly. Find your MLA here
  2. If you are from industry, speak to
    1. New Car Dealers Association of BC, for franchise vehicle dealers
    2. Automotive Retailers Association of BC, for used vehicle dealers
    3. Recreation Vehicle Dealers Association of BC, for RV and trailer dealers, or
    4. Motorcycle Powersport BC, for motorcycle and powersport dealers, or
    5. If you are a licensee and not a member of an association, you can speak to your local MLA.
      Find your MLA here

The VSA currently has a reporting relationship with the Ministry of Public Safety and Solicitor General

Informative Industry Links:
Discover more about who we are, what we do, and how we monitor the industry links provided below.

  • An overview of how the VSA resolves problems. Click here for Compliance action overview
  • In a hearing, the Registrar of Motor Dealers acts as the administrative tribunal and makes quasi-judicial decisions. Click here for Registrar Decisions
  • A voluntary acknowledgement by a licensee when they have violated the BPCPA.
    Click here for Compliance Undertakings
  • Decisions that are reviewed by the BC Supreme Court. Click here for Judicial reviews
  • When the Registrar applies to the court to carry out statutory duties. Click here for Court Orders
  • The MDCCF provides compensation to consumers who lost money due because a dealer went out of business or has failed to meet legal obligations. Click here for Compensation Claim Results.