My Self-Help

If you purchased or leased a vehicle from a licensed dealer in BC, and have questions or issues, My Self-Help is the best place to start. It can help you understand your legal rights and responsibilities of dealers.

My Self-Help will ask you simple questions. Based on your answers, My Self-Help will provide you with information and options for dealing with your issue.

[Click here] to start your My Self-Help session.

Online Dispute Resolution platform – Connector

Connector is a safe and secure online space to try and resolve your issue with a licensee such as a motor dealer, through online messaging. It is an easy, convenient and informal “chat-like” type of online negotiation available 24/7. Negotiations are confidential and are usually the fastest way to resolve a dispute.

Connector is an option for dealing with many types of issues, but not for all of them. To use Connector, start by going through the My Self-Help questions. If My Self-Help tells you that Connector is an option for your issue, you will be given access to Connector at the end of your My Self-Help session.