If you have attempted to resolve your dispute with the dealer and/or broker-agent and have been unsuccessful, you may wish to file a formal complaint to the VSA.
There are two ways to make a formal consumer complaint to the VSA:
To download the Consumer Complaint Form, please click here.
Our complaint process varies depending on the nature and complexity of complaint issues.
Once we receive your complaint application, we will first determine if the VSA has the legal powers to act on your complaint. The VSA is not a civil court and can only assist you with certain issues. Some matters may need the assistance of the civil courts.
If we determine that the VSA has legal powers to act on your complaint, our further steps will include:
The length of the complaint process varies. More complex cases will take longer. The average time from making a complaint to receiving a decision for it is: