Registrar's Decision

Issues:

• Consumer left $500 deposit with dealer and claimed they were told it was refundable.
• Purchase Agreement had two subject to clauses for the benefit of the consumer.
• Consumer said subject to clauses were not fulfilled and sought return of the deposit.
• Dealer refused to return the $500 deposit.

Outcome:

• Dealer misled the consumer to believe the deposit was refundable.
• This is deemed a deceptive act under the Business Practices and Consumer Protection Act.
• Dealer ordered to refund the $500.
• Dealer ordered to reimburse the VSA its investigation costs of $1,038.16.
• Dealer ordered to pay an administrative penalty of $1,000.00.

Click here for the full decision (PDF)