In the matter of THE MOTOR DEALER ACT R.S.B.C. 1996 C.316 and THE SALESPERSON LICENSING REGULATION B.C. Reg. 241/2004
Complainant: REGISTRAR
Licensee/Unlicensed person:
ROBERT KEITH TAYLOR
Issues:
Mr. Robert Taylor borrowed money from three persons who were customers of dealerships.
Concern was that Mr. Taylor was using access to customer personal information at the dealership to solicit loans from customers.
Outcome:
Two customers had previous or otherwise longstanding relationships with Mr. Taylor which they confirmed. No evidence these two consumers’ personal information was obtained as a result of Mr. Taylor’s position as a salesperson.
One person only new Mr. Taylor for a short time and the first time they met was at the dealership when the consumer purchased a motor vehicle. Mr. Taylor was found to have used his position as a salesperson to obtain personal information of a consumer to solicit a loan. Mr. Taylor had been repaying that loan, but sporadically.
Mr. Taylor is not to borrow any money from past, present or future clients.
Mr. Taylor is to only obtain loans from institutional lenders and is not to use personal information of clients obtained in his role as a salesperson, except as is necessary, to conclude motor vehicle transactions without obtaining the prior written approval of his clients.
The conditions are consistent with the requirements of BC law under the Personal Information Protection Act.
Mr. Taylor’s conditions will be reviewed in one year and a hearing will be booked three weeks prior to the lapse of his licence.
