Find general information on dealer standards, resolving disputes and Terms of Service, information collection and much more. Click to learn more.
Find email and phone numbers for Consumer Enquiries & Complaints as well as the Consumer Compensation Fund.
To access an overview of how the VSA resolves problems click Compliance Action Overview.
To access specific legislation, Business Practices Legislation, Privacy & Freedom of Information Legislation click here.
To report a Curber fill out our online form. Click here: Report a Curber form.
Find general information for Salespeople and Broker Reps including becoming a dealer, important information for new Salespeople, VSA guidelines and best practices and more.
Find email and phone numbers for Salesperson Enquiries & Issues as well asLicensing & Payments.
Learn about becoming a dealer, who needs a license, dealer license fees, licensing legislation and links to related resources.
Here you will find forms for everything dealer related including change in demo plates, change of location, employment authorization, online banking forms, use of VSA name & logo, etc.
Click here for a quick and easy way to search for licensed dealers and salespeople.
Consignment Sales Requirements for Dealerships can be found here and includes information such as Dealer licensing questions, the consignment application processes, and more.
All new salespeople applying for a license must complete and pass the licensing course. Learn more about the requirements for successful course registration here.
Access important about the VSA’s online Continuing Education portal access, process, log-in links, and FAQ’s specifically for continuing education.
Find information on the VSA’s role as an independent regulator, related industry associations and MLA lists as well as links regarding compliance and judicial reviews and much more.
Stay up-to-date on VSA industry communications featuring regulatory updates, legislation updates and industry specific news.
Gain access to resources including Wholesaler Licensing Fees, Industry Associations, Business Practice Legislation the VSA Information Centre and much more.
Find general information for Dealer/Wholesalers including becoming a dealer, important information for new Dealers, event permits, VSA guidelines and best practices and more.
Find email and phone numbers for Salesperson Enquiries & Issues as well as Licensing & Payments.
Learn about the VSA’s compliance action overview including information on the Registrar’s decision, Compliance Undertakings, Compensation Fund Claim results, Judicial Reviews. Etc.
Here you will find information on VSA policies and Compliance Action information. This includes Licensing, inspection, hearing policies, Procedural Fairness concerns and much more.
Review the Registrar’s outcome along with the respondent, the accompanying issue and the date the decision was handed down as well as information on processes and procedures.
Learn about Judicial Reviews, review the Judicial Review outcome along with the respondent, the accompanying issue and the date the decision was handed down.
Learn about Court Orders, review the Court Orders date of activity, the Dealer, Salesperson or curler and the Court order Subject.
Learn about the VSA’s purpose, our values and how they make a difference in the regulatory framework for the automotive industry in BC.
Review the VSA operational hierarchy and Organizational Chart.
We are proud to present our VSA Board of Directors.
Click here to review the VSA Compensation Fund Board.
Discover our leadership at the VSA Executive level.
The VSA ensures accountability through third party oversight such as: Ombudsperson Reviews, Government Reporting, Industry Surveys and Consumer Surveys.
The VSA is required to disclose policies, information and records of importance to the public. Click here to access: Licensing, Compensation Fund, and Procedural Fairness policies.
Click here to locate our: Annual Reports, Audited Financial Statements, Strategic Business Plans, and Yearly Statistics.
A current list of studies and surveys including: MNP automotive labour market reports; Customer Satisfaction Surveys; Private Sales Surveys; Usage & Attitude Studies.
Find current news releases, industry alerts, as well as archived communications.
Find a current listing of open career opportunities with the VSA, as well as the many benefits of working at the VSA.
We are here to help, find a comprehensive list of email and phone contacts to assist you here
Compliance > Registrar’s Decisions > Registrar’s Decision 09-70581
File Number: 09-70581
In the matter of THE MOTOR DEALER ACT R.S.B.C.1996 C.316and THE BUSINESS PRACTICES AND CONSUMER PROTECTION ACT S.B.C. 2004 c.2
Complainant: KATHERINE CONNELL
CUNNINGHAM FORD LTD.
Click here for the full decision (PDF)