Registrar's Decision 06-70973

Issues:

• Consumers claimed deceptive act by dealer in describing vehicle options that did not exist.
• Consumers claimed deceptive act by dealer in describing a price benefit where one did not exist.
• Consumers claimed deceptive act by dealer in promising to take back vehicle and refunding the purchase price.

Outcome:

• Consumers were aware of the non-existence of the options prior to purchasing the vehicle.
• Consumers misapprehended the price benefit based on their own faulty research and assumptions.
• Consumers did not rely on any promises to return the vehicle and getting a refund.
• Claim against the dealer was dismissed.

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