VSA
Search
Close this search box.
Search
Close this search box.

Registrar's Decision

Registrar's Decision 06-70973

File Number: 06-70973 

In the matter of THE MOTOR DEALER ACT R.S.B.C.1996 C.316
and THE BUSINESS PRACTICES AND CONSUMER PROTECTION ACT S.B.C. 2004 c.2

Complainant: JOHN NILSSON AND LISA NILSSON

Licensee/Unlicensed person:

EAGLE RIDGE PONTIAC BUICK GMC LTD. (Dealer #8214)

Issues:

  • Consumers claimed deceptive act by dealer in describing vehicle options that did not exist.
  • Consumers claimed deceptive act by dealer in describing a price benefit where one did not exist.
  • Consumers claimed deceptive act by dealer in promising to take back vehicle and refunding the purchase price.

Outcome:

  • Consumers were aware of the non-existence of the options prior to purchasing the vehicle.
  • Consumers misapprehended the price benefit based on their own faulty research and assumptions.
  • Consumers did not rely on any promises to return the vehicle and getting a refund.
  • Claim against the dealer was dismissed.

Click here for the full decision (PDF)