ACCESSIBILITY
Our Commitment to Accessibility
At the VSA, we are committed to inclusivity and diversity. Understanding and implementing the principles of this act are not just legal obligations but integral to our values and mission.
As part of our strategic commitment to ensure equity, diversity, and inclusion in our organization, and our requirements under the Accessible British Columbia Act, we aim to make our offices, employment practices, and services accessible and inclusive.
The Accessibility Act allows our organization to meet legal requirements and foster a culture of inclusivity and accessibility. By aligning our practices with the principles of the Act, we demonstrate our commitment to equity and accessibility for all individuals. Together, we can create a more inclusive society with equal access to opportunities and resources.
Our accessibility plan outlines how we will improve accessibility and inclusion in collaboration with our Accessibility Committee and through the feedback we receive from our employees and those we serve.
VSA Accessibility Plan
You can read our plan in the following formats:
We Want Your Feedback!
VSA Accessibility Survey
We welcome your feedback and suggestions on how we can improve accessibility.
Other ways to provide feedback
Phone: 604-574-5050
Email: accessibility@vsabc.ca
Mail: 8029 199 St #280, Langley Twp, BC V2Y 0E2
Feedback provided through this form, by email, or by telephone may result in the collection of personal information by the Vehicle Sales Authority of BC (VSA). Any personal information will be collected for the purpose of identifying, removing, and preventing barriers to accessibility at the VSA. The VSA is authorized to collect personal information in accordance with section 26 of BC’s Freedom of Information and Protection of Privacy Act (FIPPA) to plan and evaluate accessibility at the VSA. Personal information you provide may be used for the purpose for which it was obtained or compiled or for a use consistent with that purpose in accordance with section 32(a) of FIPPA. If you have any questions about the collection or use of your personal information, please contact the VSA’s Accessibility Team at accessibility@vsabc.ca. For more information on how the VSA protects your personal information, please see the Vehicle Sales Authority of BC’s Privacy Statement.
Frequently Asked Questions
People with disabilities have told us that barriers make it hard to experience full and equal participation in society. We need to understand the specific barriers people face to remove them.
We are asking for feedback on VSA’s programs and services to improve accessibility.
Your concerns will be reviewed and shared with the area of service you had trouble accessing. Your feedback may influence:
• Future accessibility plans
• What we do to prevent barriers in the future
You will not get a status update about your feedback. If you share your contact information, you may get a follow up request from us wanting to understand your experience better. If there are no questions, you may not be contacted.
We are using the definitions outlined in the Accessible British Columbia Act:
By “accessibility” we mean “How easily can this thing be reached, entered, or used by a person with a disability?
By “disability” we mean the experience of not being able to equally and fully participate in or access something because of a “barrier” and an “impairment”.
An “impairment” includes an impairment considered:
• Physical
• Sensory
• Mental
• Intellectual or cognitive
These impairments may be:
• Permanent
• Temporary
• Episodic
By “barrier” we mean anything that hinders someone with an impairment from easily accessing something or take part equally and/or fully.
• Buildings with no wheelchair ramps at the entrances
• Floors without wheelchair-accessible washrooms
• Information that is hard to understand
• Forms that are not available in a different form, like Braille or large print
• Important videos without captioning or ASL alternatives
• A VSA employee that uses language that is rude about your disability or difference
We want feedback from anyone interacting with the VSA who:
• Experiences a barrier
• Witnesses someone experiencing a barrier
We want to know the specific barriers people face when they are trying to:
• Access a program, location or information we offer
• Receive a service or support
We’re seeking:
• Descriptions of experiences and how they impact you
• Recommendations for how barriers can be removed
The questions in the feedback survey are optional. They are there to help you provide us with information about barriers. You can share as much or as little as you want.
If you do share your name and contact information, your identity will be known by the people who read it. What you share will never be held against you.
Any personal details you share will be kept safe as required under section 26(c) of the Freedom of information and Protection of Privacy Act.
