The VSA is required to disclose policies, information and records of importance to the public. It is also required to act in accordance with the principles of natural justice and administrative fairness.
Motor Dealer Customer Compensation Fund Policies:
Complaints about the service you received from a VSA employee:ย If you have a complaint about the service you received from a VSA employee, you are encouraged toย contact the appropriate departmentย at the VSA first. However, you have the option to file aย VSA Service Complaint.
Concerns About Natural Justice and Procedural Fairness:ย If you believe the VSA did not act in accordance with the principles of natural justice and administrative fairness, you may contact theย Office of the Ombudsperson.
The VSA is governed by theย Freedom of Information and Protection of Privacy Actย or FIPPA. As a result, the VSA is required to proactively disclose information and records of importance to the public. VSA compliance activities and theย Motor Dealer Customer Compensation Fund Boardย decisions are all available for public review. However, if you believe your privacy has been violated by the VSA, you may contact theย Office of the Information and Privacy Commissioner. Theย VSA privacy policyย is also available for review.
