Distance Sales - Online sales model

Test Drive

• Can occur at a place other than the dealer’s registered premises
• Solely to evaluate the vehicle’s performance, suitability, and/or condition prior to purchase or lease. Attempts to represent the vehicle can‘t be made
• Best business practice would be to have terms and conditions of the test drive reviewed by the customer prior to it taking place to clarify details (i.e. if the vehicle can be kept overnight, or what happens if there is an accident). Don’t forget the test drive consent form – click here for sample form
• Delivery of the vehicle for a test drive must respect Provincial Health Officer’s orders for physical distancing. Dealers must be mindful to properly disinfect the vehicle before and after the test drive

Delivery

• If the sale is completed prior to delivery, a salesperson does not need to deliver the vehicle
• If more information needs to be communicated to the buyer (such as reviewing vehicle features), a salesperson needs to be involved with the delivery
• Delivery of the vehicle must respect Provincial Health Officer’s orders for physical distancing. Dealers must be mindful to properly disinfect a vehicle when delivering to a customer

For more information see the following additional distance sales resources:

• Distance sales contract checklist
• E-Commerce for distance sales
• Distance Sales Contracts Webinar resource