Dear Licensees,
We are pleased to inform you that access to the VSAโs online dispute resolution platform, Connector, has been fully restored. No action is needed at this time.
If a new dispute involving your business is submitted through Connector, please follow the instructions provided in the notification email to access the platform.
We apologize for any inconvenience the recent outage may have caused and thank you for your patience and understanding.
Negotiations are usually the fastest way to resolve disputes, which is why the VSA encourages licensees to use Connector. A safe and secure online space to resolve disputes, Connector is fully voluntary for consumers and dealers.
Connector is a simple, chat-like tool available 24/7, designed to help dealers resolve consumer issues and retain their customers. All discussions are confidential, giving both parties the opportunity to be heard and stay in control of the outcome.
