Licensing course policies

Salespeople/Broker Reps

Salespeople > Licensing course policies

Course requirements

Eligibility

All new motor vehicle salespeople applying for a salesperson licence
Wholesaler Licensing: anyone who wants to be a Wholesaler or Wholesaler Representative and does not have a VSA Salesperson Licence can choose to take the Salesperson Licensing Course or the limited Wholesaler Licensing Course
Reinstatement (as of January 1, 2020):
- If a salesperson is re-entering the industry and took the Salesperson Licensing Course prior to 2018 or it’s been more than 3 years since they have worked in the industry, they must register and complete the Salesperson Licensing course, as well as complete any applicable Continuing Education modules
- If a Salesperson took the course after 2018, they must complete the most recent Code of Conduct and Continuing Education modules if not yet completed
- The VSA reserves the right to adjust this time frame as future amendments to the course are made with reasonable notice provided to the industry

Technology

Must have regular access to a device with a high speed Internet connection, webcam and microphone
Students must have basic computer skills, including using a web browser, receiving and sending emails

Cancellations

Cancellation requests must be emailed to VSA Training
Refund requests must be received within 5 business days of your course access date. Requests received will be issued a refund as following:

Business Days after Course Access	Refund
Same day or 1 day	$350
2 days	$280
3 days	$210
4 days	$140
5 days	$70
6 days or more	No refund

Refunds are issued back to the same method of payment and only to the party that paid for the course registration
Please note that Licensing fees are non-refundable

Course Work

The Orientation assignment must be completed in order to gain access to the 4 eLearning assignments
The 4 eLearning assignments and 10 forum posts must be completed before you take your exam
All course work and exam must be completed before your Conditional Licence expiry date
If you do not complete your course work by your Conditional Licence Expiry date, your Conditional Licence will expire and you will no longer be able to act in the capacity of a Salesperson

Final Exam

All VSA exams are supervised online. You will receive details on how to book your final exam after starting the course
You will not have access to your exam until all course work is completed (4 eLearning assignments and 10 forum posts)
You must take your exam before your Conditional Licence expiry date
If you miss your scheduled exam, you will receive an exam cancellation notice from VSA Training, and will be required to re-book your exam
If you fail the exam, you will be required to retake the exam for a fee of $50. You must retake your exam within 5 business days of being notified. If you fail the exam retake or fail to take the exam within the 5 days, you will be required to re-register at full cost
The exam is open book. You are able to use an electronic copy of the course workbook and any notes you have taken

Salesperson Licensing Course marks breakdown:

You need 75 marks out of the possible 100 marks to pass the course.

Mandatory Course Work – 30 marks
- 4 Assignments- 20 marks
- 10 Forum Posts- 10 marks
Exam- 70 marks available
- 70 multiple choice and true/false questions
- Open book exam

Wholesaler Licensing Course marks breakdown:

You need 45 marks out of the possible 60 marks to pass the course.

Mandatory Course Work (assignments) – 24 marks
Final Exam – 36 marks available
- 36 multiple choice and true/false questions
- Open book exam

You will be notified of your course mark within 48 hours of taking the exam.

Participants who fail will be notified to discuss available options.

Please contact the VSA if you require translation services. A translator can be made available to students during their exam
The request must be made at the time of course registration
Students are responsible for the translation fee