What are my rights? Know your rights as a buyer of a personal use vehicle at a licensed motor dealer
Is a license required?
Yes. Dealers and salespersons that sell personal use vehicles in BC must be licensed by the Vehicle Sales Authority of BC (the “VSA”). To find out if the motor dealer or a salesperson is licensed by the VSA, use the VSA online licensee search.
What are my rights?
When dealing with a licensed BC motor dealer or salesperson with respect to purchase, lease or exchange of personal use vehicles, you have the right to:
The Business Practices and Consumer Protection Act prohibits dealers and salespersons from engaging in deceptive acts or practices. The law defines a deceptive act as any spoken, written or visual statement or action that could mislead a buyer and lead a reasonable person into making an error of judgment. Dealers must:
Can I complain to the VSA?
Yes. If you would like to complain to the VSA about a motor dealer or a salesperson – know your options.
The VSA website has comprehensive information and tools to help consumers make informed decisions related to the sale, purchase or lease of a vehicle. Consumer information is available at this link.
If you have any questions, please contact VSA Consumer Services.
NOTE: This is to provide general information and is not intended to be legal advice.