The VSA has jurisdiction to investigate complaints involving motor vehicles as defined in the Motor Dealer Act.
The authority of the VSA includes new and used cars, light trucks, motorcycles, mopeds
(for on-road use), recreational vehicles and trailers built for or used for accommodation during recreational or travel purposes. The VSA does not have the authority to investigate complaints that involve snowmobiles, ATVs, or any vehicles designed exclusively for off-road use.
|Vehicle Type||VSA Jurisdiction|
|New and used cars||Yes|
|Limited Speed Motorcycles (LSMs)- Small motor scooters||Yes|
|Motor Assisted Cycles (MACs)||No|
|Mini motorcycles (pocket bikes)||No|
|Dirt bikes/Restricted Use Motorcycles (RUMs)||No|
|Utility & horse trailers with living quarters||Yes|
|Utility trailers with accommodation and a GVWR over 1,400 kg||Yes|
|Truck box campers||No|
|Park model trailers||No|
|Utility trailers with a GVWR of 1,400 kg or less||No|
|Farm equipment (tractors, etc.)||No|
|All-terrain vehicles (ATVs, and Quads and side-by-sides)||No|
|Boats and jet skis||No|
If your vehicle falls within the jurisdiction of the VSA, you may be eligible to make a complaint. However, there are other factors that may limit the jurisdiction. For more information, see Consumer Protection Facts available at these links:
If you have any questions, please contact VSA Consumer Services.
NOTE: This is to provide general information and is not intended to be legal advice.