Vehicle returns: You bought a vehicle, but no longer like it. Can you return it?
In most cases, a recently purchased vehicle cannot be returned to a dealership within 24 hours, 10 or 30 days, or if you “try out” the vehicle and don’t like it.
In British Columbia, there is no law requiring a dealership to take a vehicle back, even if you are not satisfied with the vehicle. In most cases, if you bought a vehicle, it’s yours. The contracts signed between the dealership and you are likely binding.
If any of the above applies, you can try to resolve your dispute with the dealership. You may also file a complaint with the Vehicle Sales Authority. Each case is unique and whether the law will allow you to return a vehicle will be dependent on the facts. Consumer Protection Facts ‘How to Resolve a Dispute’ available here and ‘Filing a Complaint with the VSA’ available here may be helpful.
The VSA can only investigate matters within the authority delegated to it by the provincial government. The VSA can administer and enforce the Motor Dealer Act and its regulations, and certain provisions of the Business Practices and Consumer Protection Act as they relate to the sale of personal use motor vehicles. See the Legislative Authority of the VSA Consumer Protection Facts available here for more information.
Violations under the Sale of Goods Act are generally outside the jurisdiction of the VSA. Consumers are encouraged to seek legal advice to make sure their rights are protected. Click here for Additional legal resources Consumer Protection Facts.
If you have any questions, please contact VSA Consumer Services.
NOTE: This is to provide general information and is not intended to be legal advice.