VSA

Consumer

Vehicle Recall Resources

Dealers have an obligation to research and disclose the history and condition of a vehicle, but consumers are encouraged to conduct their own research as well.

Consumer Best Practices

  • Research the recall history of vehicle models. Resources include the Government of Canada’s general recall website for all categories of products, including vehicles, available at this link. The USA Department of Transport’s National Highway and Traffic Safety Authority also launched a Vehicle Identification Number (VIN) specific limited recall look up available at this link
  • Check the recall history of a specific vehicle with the manufacturer using VIN. A recall may affect only a certain number of vehicles of the same make, model and year.
  • Ask for proof from the dealer of the status of any recall issues from the seller.
    • Get a complete vehicle history report at CARFAX Canada.  At a minimum, use the free CARFAX recall search service available at this link

Dealer Best Practices

  • Check online and with the manufacturer using the VIN or use the free CARFAX recall search service available at this link http://www.carfax.com/press/recall.
  • Know where a recall was made.  A recall in the United States may not be a recall in Canada.
  • Know the full scope of a recall. For example, if the problem occurred in just part of the production run, the recall may apply to only certain vehicles of the same model or year.
  • Advise consumers of any outstanding or uncorrected recalls.  However, recalls required for a vehicle to meet the minimum requirements of the Motor Vehicle Act must be completed before a vehicle is sold for use as transportation.

If you have any questions, please contact VSA Consumer Services.

NOTE: This is to provide general information and is not intended to be legal advice.