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Consumer
Get Information about Vehicle Purchasing
Smart Buying Starts at Home
Things to Know Before You Go
Deposits
Buying Used
Financing and Leasing
Transaction Tips
Problems After You Buy
Curbers and Private Sales
Consumer Protection Facts
Find Help For Your Issue
My Self-Help
Make a Formal Complaint to the VSA
Make a Compensation Fund Claim
Report Your Concern Anonymouslyย
Report a Concern or Issue
Report a Curber
Consumer Resources
Consumer Forms, Policies, Guidelines
FAQ
Contact the VSA
Consumers
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FAQ
FAQ
Consumer FAQs
What are the protections of buying from a licensed dealer?
What are the benefits of buying from a licensed dealer?
What strict standards must dealers follow?
What should I disclose as a buyer?
What should I do before I buy or lease?
Resolve a Dispute
What can I do if I bought from a licensed dealer and I have a problem?
What if I bought from an unlicensed dealer or curber?
What conditions must be met for the VSA to investigate?
What will happen if the VSA cannot act on my complaint?
What is the role of the VSA when investigating and reviewing a complaint?
What are the steps in the complaint process?
Terms of Service
What am I agreeing to by sending in a signed VSA Consumer Complaint Form?
Why is my private information being collected?
