The Vehicle Sales Authority (VSA) is here to oversee retail sales of personal-use motor vehicles by engaging and educating consumers and industry.
As the regulator for over 3,100 licensed businesses and over 9,000 licensed individuals, the VSA administers the Motor Dealer Act and provisions of the Business Practices and Consumer Protection Act.
Our primary mandate is to ensure a safe and reliable motor vehicle buying experience by consumers in British Columbia. This is achieved through compliance with applicable legislation, providing education to licensees, offering information and assistance, and addressing formal complaints. While we strive to resolve disputes and handle compensation claims, our broader mission encompasses a range of activities aimed at safeguarding consumer interests in the vehicle purchasing process.
When can the VSA help?
Hereโs a helpful guide, including some examples, outlining some common areas where the VSA can and cannot help:
For a list of other places to go for help,ย click here.
Unsure If the VSA Can Help You?
If you have questions or issues after a recent vehicle purchase, the best place to start is the VSA’s free and anonymous online tool,ย My Self-Help. This can help you learn more and understand your legal rights, the responsibilities of dealers, and whether or not the VSA can assist you.
