Career Opportunities

Now Hiring – Investigations Officer (12-month contract)

The VSA builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.

As an independent, non-profit, regulatory agency that oversees the sales of personal-use new and used vehicles, the VSA:

• licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers
• provides licensing courses and continuing education for VSA licensees
• offers consumer information and assistance
• provides assistance with dispute resolution
• investigates consumer complaints and claims
• undertakes compliance action

What is the Role?

The VSA is currently hiring an Investigations Officer. The Investigations Officer works as part of an integrated team conducting investigations of motor dealers and licensees for non-compliance matters to ensure consumer protection in motor vehicle transactions in the province.

This is a 12-month contract position with the possibility of this becoming a permanent role.

What You’ll Do:

• Effectively conduct investigations and gather evidence in a consistently fair, thorough, objective and professional manner wherever needed within the province.
• Collect, analyze and organize large amounts of complex and technical information and physical evidence into detailed, high-quality reports and correspondence.
  • Reports should set out facts of a case objectively and accurately, followed by a well-reasoned analysis and objective assessment of the evidence, while maintaining appropriate investigative notes.
• Investigate all consumer and industry complaints.
• Promote the VSA’s mission and mandate in all communication with consumers and stakeholders of the automotive industry.
• Meet VSA Investigations department service standards.
• Assist in dispute resolution in a calm, fair and professional manner to resolve consumer complaints and claims and gain voluntary compliance.
• Other duties as assigned by direct supervisor.

Your Experience and Educational Background

The ideal candidate brings passion and commitment to the role. While it is understood that a candidate may not possess all the competencies noted below, it is expected that over time, the candidate will demonstrate most, if not all, of these aspects:

• A relevant diploma or certificate in investigation skills, such as criminology, forensic science, or administrative or criminal law or a combination of relevant course work and experience.
• A minimum of three years’ experience (within the last five years) in a related field as an investigator who is part of a major investigation team responsible for conducting serious or complex investigations leading to judicial or quasi- judicial sanctions.

Preferred Additional Education & Experience

• University degree in law, criminology, legal studies or a related discipline.
• Experience in conducting investigations within a regulatory environment applying consumer protection legislation.

The VSA will consider a combination of education and experience.

You Possess the Following Competencies

• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Strategic approach to problem solving.
• Self-motivated and able to manage time and workload pressures independently.
• Ability to work in a team environment.
• Ability to network professionally with the public, automotive industry stakeholders, law enforcement and Government agencies.
• Ability to create and maintain a positive work environment.
• Ability to organize and manage large volume investigative files.
• Experience working with Legislation, Acts and Regulations.
• Ability to work from home from time-to-time (remote).
• Computer skills including word processing and use of databases such as: Microsoft’s Customer Relations Management (CRM) system.

Compensation & Benefits

The starting salary for this role is $78,000. Any further adjustments to the salary will be administered through an annual performance review and within budgetary constraints of the VSA. The performance review will take place on or about the annual fiscal year-end date of March 31.

Along with a competitive salary, your total compensation package includes vacation, personal & sick days, optional leave arrangements, health care and dental benefits, and contributions and employer matching towards your RRSP. As a member of our team, you’ll have access to services and benefits.

The VSA is a place where you can build your career. You’ll work with a dedicated, passionate team that strives to bridge the gap between industry and the regulator, all while embracing a collaborative and innovative approach! Consider joining a strong, committed team with access to programs and activities that support a healthy work-life balance and fosters individuality and diversity.

How to Apply

If you feel you are the right fit for this role and for the VSA, send your application to resumes@vsabc.ca.

All applicants must undergo a criminal background check, should have knowledge of the role of regulatory organizations, and preferably knowledge of the Motor Dealer Act and other relevant consumer protection legislation.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Business & Policy Analyst

The VSA builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.

As an independent, non-profit, regulatory agency that oversees the sales of personal-use new and used vehicles, the VSA:

• licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers
• provides licensing courses and continuing education for VSA licensees
• offers consumer information and assistance
• provides assistance with dispute resolution
• investigates consumer complaints and claims
• undertakes compliance action

What is the Role?

Reporting to the President, the Business & Policy Analyst (Policy Analyst) is responsible for conducting policy and business analysis at the Motor Vehicle Sales Authority of BC (VSA) in support of VSA’s regulatory and business operations.

The policy work includes monitoring the industry and identifying needed changes to legislation and policy. You will be responsible for maintaining key VSA policies, leading policy changes and training. There will be on-going monitoring of industry trends with monthly reports to the Executive Team and quarterly reports to the Board of Directors regarding risks and any need for policy or legislative change. You will also take on various policy-oriented projects as directed by the President.

The language of work for this role is English.

This role will be based out of the Langley office (#280 – 8029 199^th St Langley, BC V2Y 0E2) with the opportunity to move to a hybrid setting after completion of 3 months on the job.

What You’ll Do:

• Conducts gap analyses when requested to identify where a departmental policy may require additional policy direction.
• Drafts briefing notes, decision notes, or other similar documents detailing the research conducted on a specific policy issue and the proposed recommendation.
• Collaborates with departmental representatives in drafting high level policy summary documents.
• Drafts new policies, and policy amendments, incorporating suggestions from other stakeholders.
• Drafts policy summary documents for requisite stakeholders, when requested, identifying key policy provisions and any associated resources.
• Ensures that all pertinent documentation pertaining to the development of new policies, amendments, and policy reviews are filed appropriately.
• Reviews and monitors VSA’s business processes on a continuous basis and makes recommendations for change.
• Drafts monthly and quarterly reports on industry trends, risks, business processes for the benefit of the Executive Team and the Board of Directors.
• Create and maintain relationships with key policy/business contacts in government departments, industry associations, consumer advocacy groups, and partner agencies to monitor the industry and consult on various projects.
• Other duties as assigned by the President.

Your Experience and Educational Background

The ideal candidate brings passion and commitment to the role. While it is understood that a candidate may not possess all the competencies noted below, it is expected that over time, the candidate will demonstrate most, if not all, of these aspects:

Required Education & Experience:

• Bachelor’s degree or equivalent in public policy, regulatory administration, or political science.
• Minimum of three years’ experience in the development of policy, regulation and/or legislation.
• Minimum of two years’ experience in business analytics and business process improvement

Preferred Additional Education & Experience

• Business degree, diploma, or certificate with a focus on business processes
• Project management degree, diploma, or certificate
• Certification in Continuous Improvement (kaizen), Six Sigma, Total Quality Management, or Business Process Management
• Working in a regulatory agency delivering on a consumer protection mandate

The VSA will consider a combination of education and experience.

You Possess the Following Competencies

• Extensive experience researching policy issues and conducting policy analysis.
• Knowledge of processes relating to the development of policy.
• Excellent written and oral communication skills, including the ability to restate complex ideas in plain language.
• Experience in concisely and persuasively writing a range of documents/content for a variety of stakeholders.
• Ability to conduct research, analyze information, articulate alternatives, draw conclusions and make practical recommendations on complex problems.
• Ability to write documents of various kinds of clarity, concisely and persuasively (e.g., correspondence, briefing notes, presentations, etc.).
• Ability to work collaboratively and effectively with colleagues and teams.
• Ability to conduct oneself with a high degree of professionalism. and confidentiality.
• Demonstrated ability to communicate effectively – both verbally and in writing.
• Ability to prioritize tasks, meet deadlines, and work with minimal supervision.
• Competence with Microsoft Office.
• Demonstrates analytical, interpretative, and problem-solving skills.
• Excellent analytical and organizational skills.
• Knowledge of software development and user interface web application.
• Strong knowledge of agile software development methodologies.
• Microsoft Power Platform certification is an asset.
• Ability to prioritize and balance competing demands and work to deadlines under pressure.
• Attention to detail, self-motivation, and the ability to work under their own initiative.
• Strong attention to detail.

Compensation & Benefits

The starting salary for this role is $76,800. Any further adjustments to the salary will be administered through an annual performance review and within budgetary constraints of the VSA. The performance review will take place on or about the annual fiscal year-end date of March 31.

Along with a competitive salary, your total compensation package includes vacation, personal & sick days, optional leave arrangements, health care and dental benefits, and contributions and employer matching towards your RRSP. As a member of our team, you’ll have access to services and benefits.

The VSA is a place where you can build your career. You’ll work with a dedicated, passionate team that strives to bridge the gap between industry and the regulator, all while embracing a collaborative and innovative approach! Consider joining a strong, committed team with access to programs and activities that support a healthy work-life balance and fosters individuality and diversity.

How to Apply

If you feel you are the right fit for this role and for the VSA, send your application to resumes@vsabc.ca.

All applicants must undergo a criminal background check, should have knowledge of the role of regulatory organizations, and preferably knowledge of the Motor Dealer Act and other relevant consumer protection legislation. Short-listed applicants will also require a short research project, writing sample and presentation from those selected candidates for an interview.

We thank all candidates for applying; however, only those selected for an interview will be contacted.