The VSA builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.
We fulfill our purpose by administering and enforcing theโฏMotor Dealer Actโฏand its regulations and theโฏBusiness Practices and Consumer Protection Act.โฏ
At the VSA, we are proud of our dedicated and passionate team that strives to bridge the gap between the industry and the regulator, all while embracing a collaborative and innovative approach!.
Consider joining our committed team with access to programs, and activities that support a healthy work-life balance and fosters individuality and diversity.
As an independent, non-profit, regulatory agency that oversees the sales of personal-use new and used vehicles, the VSA:
Our team is diligently working away to ensure our organizational goals and our mandate is being met. You can learn more about what our team has accomplished in the last fiscal year from our Annual Report.
Do you want to know what the VSAโs organizational goals are, how our team is contributing towards achieving them and how you can be a part of the organizational goals too?
Check out our 2024 Strategic Business Plan here.
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The Vehicle Sales Authority of BC (VSA) believes in equal opportunity and fair hiring processes when filling positions and hires only the most qualified individuals to ensure the success of our organization.
All employees and potential candidates are considered for employment opportunities in a fair and consistent manner, ensuring a transparent and fair hiring process to select the right candidate based on relevant merit for the role.
A conditional offer of employment is presented to the successful applicant, contingent on the applicant’s agreement to a successful criminal record check, and any other conditions applicable to the position. Reference and background checks, including criminal record checks, are conducted for all potential candidates for employment at the VSA. Once all necessary conditions have been satisfactorily met, the VSA will make a final job offer.
All VSA staff are offered a compensation package based on their role, skill, and experience.
All staff are encouraged to take regular time off from work to relax. Staff are provided with paid vacation time, paid sick days, and the opportunity to accrue flex time for additional paid time off. Whatโs flex time? Instead of taking your 60-minute lunch, take 30 minutes and work the other 30 minutes. Bank that time until you have a day off and then book your restful day away from work.
We offer our teams comprehensive healthcare coverage including medical, dental, vision, and life insurance, as well as an employee & family assistance program for you and your dependents. We take employee wellbeing seriously.
After 12 months of employment, staff are eligible to participate in the VSAโs RRSP matching program. No need for you to try to remember this at the end of year one! At your one-year work anniversary mark, HR will provide you with the details to get setup.
Many of our employees told us in our survey that they prefer a hybrid model of work, and thatโs what we offer to our staff โ some time in the office and some time working from home.
All staff are provided with the tools they need to succeed. We will have your workstation ready to go for you on your first day. Missing something? Just let us know!
In your first couple of weeks with the VSA, you will meet with all the managers and the Executive Team to learn about their teams, what they do, how you can support them and how they can support you. Your hiring manager and HR will curate a 3-week plan especially for you that includes all the initial training you need to be successful at your role.
There are many opportunities to learn and build your career. We support employees’ growth by offering job shadowing prospects, as well as opportunities to attend conferences or take courses. Interested in a course? Reach out to HR for next steps with your request.
At the beginning of the fiscal year, you will be provided with your key performance indicators (KPIs) that are derived from our organizational goals. You will know exactly which goal(s) you are actively contributing to through your professional development plan.
Halfway through the year, your direct supervisor will have a formal meeting with you to discuss how you are tracking with your goals. Do changes need to be made? Do you need extra support? Did you accomplish your goals and need new goals for the rest of the year?
At the end of the fiscal year, your direct supervisor will meet with you again to complete the Performance Management Program. How did you do? Were you provided the support you needed to realize your goals? Performance reviews at the VSA are a two-way street โ you get to have your say too!
Do you see an active open role below that you are interested and qualified for? Send us your application. Submit your cover letter and resume to resumes@vsabc.caโฏ
We wish we could contact every single applicant! We sincerely thank all candidates for showing interest in the VSA and for applying for open positions; however, only those selected for an interview will be contacted.
What is the Role?
The Consumer Services Officer (CSO) works as part of an integrated team to ensure consumer protection and public confidence in the provincial motor vehicle sales industry.
The CSO is the VSAโs first point of contact for the general public for questions, consumer complaints or compensation fund claims regarding dealers and salespeople, broker agents and representatives, wholesalers, and the provincial motor vehicle sales industry.
Using a high degree of professionalism, the CSO provides information and assistance to the general public regarding their rights and responsibilities under the Motor Dealer Act and its regulations, and certain sections of the Business Practices and Consumer Protection Act other applicable consumer protection legislation. This includes facilitating informal dispute resolution for complaints made about transactions with the VSA licensees.
What You’ll Do:
As a front-line ambassador, the CSO responds to general public enquiries and recommends options for dispute resolution by referencing applicable legislation, regulations, policies, and procedures.
Your Experience and Educational Background
The ideal candidate brings passion and commitment to the role. While it is understood that a candidate may not possess all the competencies noted below, it is expected that over time, the candidate will demonstrate most, if not all, of these aspects:
Preferred Additional Education and Experience
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The VSA will consider a combination of education and experience.
You Possess the Following Competencies
Benefits
Along with a competitive salary, your total compensation package includes vacation, personal & sick days, optional leave arrangements, health care and dental benefits, and contributions and employer matching towards your RRSP. As a member of our team, you’ll have access to services and benefits.
The VSA is a place where you can build your career. Youโll work with a dedicated, passionate team that strives to bridge the gap between industry and the regulator, all while embracing a collaborative and innovative approach! Consider joining a strong, committed team with access to programs and activities that support a healthy work-life balance and fosters individuality and diversity.
How to Apply
If you feel you are the right fit for this role and for the VSA, send your application to resumes@vsabc.ca.
All applicants must undergo a criminal background check, should have knowledge of the role of regulatory organizations, and preferably knowledge of the Motor Dealer Act and other relevant consumer protection legislation. Short-listed applicants will also require a short research project, writing sample and presentation from those selected candidates for an interview.
We thank all candidates for applying; however, only those selected for an interview will be contacted.
