Career Opportunities

What is the Role?                                                                                                   

We are looking for a Licensing Officer to join our team for a 6-month contract and to actively support the VSA mission and vision as a front-line ambassador in processing motor dealer, wholesaler, broker-agent and salesperson applications for licensing and renewals of licenses. The Licensing Officer will regularly update the Licensee Registry within the organization’s database. The Licensing Officer also assists in arranging for salespersons to take the Salesperson Certification Course and any other required continuing education.

If you have the knowledge, skills, and abilities to make a difference through your work, and are passionate about acting in the best interest of public safety – then come be a part of our team!

What You’ll Do:

The key accountabilities for this role include:

• Processing applications for a license, renewal of license, or course registrations in a timely manner with attention to detail and concern for the public interest.
• Responding to a high volume of communications and in-person visits from industry and the general public in a professional, courteous, and informative manner.
• Working collaboratively as part of the VSA team.
• Building and maintaining professional relationships with dealership contacts, outside licensing, municipal authorities, and government agencies.
• Gathering evidence and assist in preparing written reports in a professional, objective, and unbiased manner for Registrar hearings.
• Exercising good judgment and discretion in an objective, unbiased manner.
• Performing a variety of clerical/administrative functions, including preparing statistics, in support of licensing processes.
• Other duties as assigned by direct supervisor.

The Licensing Officer’s primary role is the processing and reviewing of applications for licensing or renewal of licensing and arranging salesperson training. In this position, you will respond to all licensing issues and recommend solutions by referencing existing legislation, regulations, policy and procedures, or escalate the matter to management.

Your Experience and Educational Background

Preferred

• University degree
• One year’s experience in a related field (e.g. administering consumer protection legislation, government licensing clerk or other field directly related to the job duties). Recent graduates will be considered.
• Knowledge of the Motor Dealer Act and the Business Practices and Consumer Protection Act and their associated regulations
• Knowledge of the BC motor dealer industry
• Understanding of administrative law principles and regulatory authority

Preference will be given to applicants who have worked in a regulatory environment involving consumer protection.

You Possess the Following Competencies

• Able to follow and maintain workplace privacy and confidentiality.
• Must possess excellent oral, written, and interpersonal communication skills.
• Self-motivated and able to manage time and workload pressures independently.
• Ability to work effectively in a team environment.
• Ability to create and maintain a positive work environment.
• Able to calmly diffuse situations in a professional manner.
• Problem solving and negotiating skills.
• Comfortable with computers, databases, and Microsoft Office programs.
• Comfortable with learning new technology tools, skills and processes.
• Ability to build and maintain positive professional relationships with internal and external stakeholders and work effectively with other organization members.
• Commitment to workplace compliance standards.
• Possess strong interviewing skills and techniques.

Benefits of Working at the VSA

At the VSA, you will work with a dedicated, passionate team that strives to bridge the gap between the industry and the regulator, all while embracing a collaborative and innovative approach. Consider joining a strong, committed team with access to programs and activities that support a healthy work-life balance and fosters individuality and diversity.

Compensation

This position offers a competitive salary. The annual salary range for this role is $56,880 – $63,990 (to be pro-rated according to the 6-month contract term), plus 6% in lieu of vacation. In addition to the compensation, the VSA offers 6% in lieu of benefits.

Length of Contract

The Licensing Officer position will run for 6 months from the mutually agreed upon start date.

How to Apply

If you are interested in the role, email your cover letter and resume to resumes@vsabc.ca

All applicants must undergo a criminal background check and reference checks, should have knowledge of the role of regulatory organizations, and preferably knowledge of the Motor Dealer Act and other relevant consumer protection legislation.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

What is the Role?

Reporting to the Executive Vice President of Corporate Services and Risk, the Business & Policy Analyst (Policy Analyst) is responsible for conducting policy and business analysis at the Motor Vehicle Sales Authority of BC (VSA) in support of VSA’s regulatory and business operations.

The policy work includes monitoring the industry and identifying needed changes to legislation and policy. You will be responsible for maintaining key VSA policies, leading policy changes and training. There will be on-going monitoring of industry trends with monthly reports to the Executive Team and quarterly reports to the Board of Directors regarding risks and any need for policy or legislative change. You will also take on various policy-oriented projects as directed by the Executive Vice President.

What You’ll Do:

• Conducts gap analyses when requested to identify where a departmental policy may require additional policy direction.
• Drafts briefing notes, decision notes, or other similar documents detailing the research conducted on a specific policy issue and the proposed recommendation.
• Collaborates with departmental representatives in drafting high level policy summary documents.
• Drafts new policies, and policy amendments, incorporating suggestions from other stakeholders.
• Drafts policy summary documents for requisite stakeholders, when requested, identifying key policy provisions and any associated resources.
• Ensures that all pertinent documentation pertaining to the development of new policies, amendments, and policy reviews are filed appropriately.
• Reviews and monitors VSA’s business processes on a continuous basis and makes recommendations for change.
• Drafts monthly and quarterly reports on industry trends, risks, business processes for the benefit of the Executive Team and the Board of Directors.
• Create and maintain relationships with key policy/business contacts in government departments, industry associations, consumer advocacy groups, and partner agencies to monitor the industry and consult on various projects.
• Other duties as assigned by Executive Vice President.

Your Experience and Educational Background

The ideal candidate brings passion and commitment to the role. While it is understood that a candidate may not possess all the competencies noted below, it is expected that over time, the candidate will demonstrate most, if not all, of these aspects:

Required Education & Experience:

• Bachelor’s degree or equivalent in public policy, regulatory administration, or political science.
• Minimum of three years’ experience in the development of policy, regulation and/or legislation.
• Minimum of two years’ experience in business analytics and business process improvement

Preferred Additional Education & Experience

• Business degree, diploma, or certificate with a focus on business processes
• Project management degree, diploma, or certificate
• Certification in Continuous Improvement (kaizen), Six Sigma, Total Quality Management, or Business Process Management
• Working in a regulatory agency delivering on a consumer protection mandate

The VSA will consider a combination of education and experience.

You Possess the Following Competencies

• Extensive experience researching policy issues and conducting policy analysis.
• Knowledge of processes relating to the development of policy.
• Excellent written and oral communication skills, including the ability to restate complex ideas in plain language.
• Experience in concisely and persuasively writing a range of documents/content for a variety of stakeholders.
• Ability to conduct research, analyze information, articulate alternatives, draw conclusions and make practical recommendations on complex problems.
• Ability to write documents of various kinds of clarity, concisely and persuasively (e.g., correspondence, briefing notes, presentations, etc.).
• Ability to work collaboratively and effectively with colleagues and teams.
• Ability to conduct oneself with a high degree of professionalism. and confidentiality.
• Demonstrated ability to communicate effectively – both verbally and in writing.
• Ability to prioritize tasks, meet deadlines, and work with minimal supervision.
• Competence with Microsoft Office.
• Demonstrates analytical, interpretative, and problem-solving skills.
• Excellent analytical and organizational skills.
• Knowledge of software development and user interface web application.
• Strong knowledge of agile software development methodologies.
• Microsoft Power Platform certification is an asset.
• Ability to prioritize and balance competing demands and work to deadlines under pressure.
• Attention to detail, self-motivation, and the ability to work under their own initiative.
• Strong attention to detail.

Benefits

Along with a competitive salary, your total compensation package includes annual salary (salary range of $81,600 – 91,200), vacation, personal & sick days, optional leave arrangements, health care and dental benefits, and contributions and employer matching towards your RRSP. As a member of our team, you’ll have access to services and benefits.

The VSA is a place where you can build your career. You’ll work with a dedicated, passionate team that strives to bridge the gap between industry and the regulator, all while embracing a collaborative and innovative approach!

Consider joining a strong, committed team with access to programs and activities that support a healthy work-life balance and fosters individuality and diversity.

How to Apply

If you feel you are the right fit for this role and for the VSA, send your application to resumes@vsabc.ca.

All applicants must undergo a criminal background check, should have knowledge of the role of regulatory organizations, and preferably knowledge of the Motor Dealer Act and other relevant consumer protection legislation. Short-listed applicants will also require a short research project, writing sample and presentation from those selected candidates for an interview.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

What is the Role?

The Consumer Services Officer (CSO) will work as part of an integrated team to ensure consumer protection and public confidence in the provincial motor vehicle sales industry.

The CSO will actively support the VSA’s mandate in consumer protection by acting as the VSA’s key point of contact with consumers and providing:

• information and assistance with public enquiries to the VSA,
• assistance with voluntary and impartial informal resolution of disputes,
• case management for formal consumer and industry complaints to the VSA, and
• case management for claims against the Motor Dealer Customer Compensation Fund.

What You’ll Do:

The key accountabilities and deliverables of the CSO include:

• Responds to public enquiries to the VSA and provides information and assistance.
• Provides effective case management for consumer and industry complaints to the VSA including:
  • Reviewing complaint applications and conducting additional data gathering.
  • Assessing complaint issues for VSA’s jurisdiction and making recommendations for appropriate VSA’s means of dispute resolution, including use of the online self-help tool for public, My Self-Help, and online dispute resolution platform, Connector, or referral to other organizations.
  • Determining if assistance with dispute resolution between the parties is an option and if so, impartially encouraging informal party-to-party negotiations.
  • Disclosing complaints to respondents, reviewing and disclosing respondents’ responses to complainants.
  • In consultation with the Manager of Consumer Services, closing resolved complaints and complaints that are outside of the VSA’s jurisdiction.
  • Referring unresolved complaints to the Manager of Investigations.
  • In consultation with the Manager of Consumer Services, making 3^rd party mediation arrangements as required.
  • Notifying the Manager of Consumer Services about serious compliance issues.
• Provides effective case management for claims against the Motor Dealer Customer Compensation Fund including:
  • Reviewing claim applications for completeness and jurisdiction.
  • Conducting additional data gathering.
  • Circulating claim documents to the parties and acting as a key point for contact for the parties for information about their claims.
  • Collaborating with Licensing, Investigations and Finance department and obtaining relevant claim documents.
  • Preparing claim files for adjudicators.
• Manages a significant caseload adhering to established timelines and service standards.
• Maintains accurate and timely records of enquiries, complaints and claims in the VSA’s internal online database.
• Collaborates with the Communications, Learning and Development departments in the development and implementation of initiatives aimed at building public confidence in the motor dealer industry in BC by engaging and educating industry and consumers.
• Any other duties as assigned by the Manager of Consumer Services.

Is this a Good Fit for You?

The successful candidate must:

• Pass a criminal record check,
• Be willing to sign a confidentiality agreement and adhere to BC privacy legislation.

Your Experience and Educational Background

While it is understood that a candidate may not possess all the competencies noted below, it is expected that over time, the candidate will demonstrate most, if not all, of these aspects:

Required:

• A relevant diploma or certificate in a related discipline such as criminology, political science, social or legal studies, or a relevant discipline
• A minimum of one-year relevant experience in a related field such as consumer protection, dispute resolution, case management, regulatory environment, or motor dealer industry

Preferred:

• University degree in a related discipline such as criminology, political science, social or legal studies, or a relevant discipline
• Experience in providing public services in a regulated environment
• Understanding of administrative fairness and natural justice
• Experience in case management and dispute resolution such as facilitation, negotiation, mediation
• Knowledge of the Motor Dealer Act and regulations, and the Business Practices and Consumer Protection Act
• Knowledge of or experience in the motor dealer industry

A combination of relevant education and experience will be considered.

You Possess the Following Competencies

• Ability to gather information using active listening and interviewing skills
• Ability to handle large volumes of complex information and identify and summarize relevant facts
• Ability to effectively manage significant caseload and multiple deadlines
• Ability to create and maintain accurate records
• Ability to work independently or as a member of a team
• Ability to calmly diffuse situations with unreasonable conduct in a professional manner
• Ability to communicate clearly, concisely and professionally in writing and orally
• Excellent interpersonal skills
• Strong problem-solving, dispute resolution and negotiating skills
• Proficiency with MS Office, databases, word processing programs, operating in online paperless environment.
• Ability to learn and adapt to new digital solutions and processes.
• Able to build and maintain professional relationships
• Ability to maintain strict confidentiality
• Language skills other than English an asset

What the VSA Offers

In addition to becoming part of an exceptional team, the VSA also offers:

• A competitive salary package, with a salary range of $60,400 – 67,500.
• Vacation, personal & sick days,
• Optional leave arrangements,
• Opportunities for flex time,
• Extended health care and dental benefits,
• Healthcare Spending Account (HSA),
• Short-term and long-term disability benefits,
• Access to our organization’s matching RRSP plan,
• Access to our Employee Assistance Program (EAP) at no cost,
• Support for continuing education, and
• Opportunities to work in a flexible work environment.

How to Apply                                                 

If you are interested in the Consumer Services Officer (CSO) role with the Vehicle Sales Authority and would like to submit your application for review, please send your cover letter and resume to resumes@mvsabc.com.

All applicants must undergo a criminal background check, should have knowledge of the role of regulatory organizations, and preferably knowledge of the Motor Dealer Act and other relevant consumer protection legislation.