Privacy Commissioner
The VSA is a public body under theโฏFreedom of Information and Protection of Privacy Act.โฏIn addition to protecting the privacy of those it licenses and serves, it must be responsive to requests for access to records it holds.โฏ If you would like to request information not found on our website, please complete theโฏRequest for Access to Records Form.โฏFor more information on how to submit a request, refer to theโฏAccess to Information Fact Sheet.
TheโฏVSA Privacy Policyโฏis also available for review.
Privacy Access Requests
The VSA processes requests for access to records in a timely manner and usually at no charge. Requesting parties have included other licensing bodies, government, motor dealers and consumer complainants.
Ombudperson Reviews
The decisions made by the VSA are reviewable by the provincialโฏOmbudsperson. The Ombudsperson reviews decisions to ensure a fair process was followed, including clarity and transparency in arriving at those decisions.
Click hereโฏto see the Ombudsperson Annual Report.
BC Supreme Court
The BC Supreme Court has authority to conduct judicial reviews of certain decisions made by the Registrar or their delegates. The BC Supreme Court publishes a judicial review basics guide located here: Supreme Court BC | Judicial Review. You may wish to speak with a lawyer before commencing a judicial review.
Ministry Documents
The VSA has a reporting relationship with the Ministry of Public Safety and Solicitor General. The Ministryโs website is here: Ministry of Public Safety and Solicitor General.
Click here โฏfor the 2007 Ministerial Review.
Click here to see Administrative Agreement
Service Complaint
Find more information โฏhereโฏ on filing a VSA service complaint.
