Privacy Commissioner
The VSA is a public body under theโฏFreedom of Information and Protection of Privacy Act.โฏIn addition to protecting the privacy of those it licenses and serves, it must be responsive to requests for access to records it holds.โฏ If you would like to request information not found on our website, please complete theโฏRequest for Access to Records Form.โฏFor more information on how to submit a request, refer to theโฏAccess to Information Fact Sheet.
TheโฏVSA Privacy Policyโฏis also available for review.
Privacy Access Requests
The VSA processes requests for access to records in a timely manner and usually at no charge. Requesting parties have included other licensing bodies, government, motor dealers and consumer complainants.
Ombudperson Reviews
The decisions made by the VSA are reviewable by the provincialโฏOmbudsperson. The Ombudsperson reviews decisions to ensure a fair process was followed, including clarity and transparency in arriving at those decisions.
Click hereโฏto see the Ombudsperson Annual Report.
BC Supreme Court
The BC Supreme Court has authority to conduct judicial reviews of certain decisions made by the Registrar or their delegates. The BC Supreme Court publishes a judicial review basics guide located here: Supreme Court BC | Judicial Review. You may wish to speak with a lawyer before commencing a judicial review.
Ministry Documents
The VSA has a reporting relationship to the British Columbia Attorney General. The Office of the Attorney Generalโs website is here: BC Attorney General.
Click here โฏfor the 2007 Ministerial Review.
Click here to see Administrative Agreement
Service Complaint
If you disagree with a formal decision of the VSA, you must follow the process established by law to have that decision reviewed. You should have received information on how to do that in a closing communication from the VSA. If you have not received that information, please request one from the VSA employee you were last dealing with or ask to speak to their manager.
If a VSA staff member has been unprofessional, not responded to you in a timely manner, you donโt believe they followed VSAโs processes and procedures, or they have not acted fairly with you, you are encouraged to contact the appropriate department and ask to speak with the employeeโs manager. You may also file a service complaint. The outcome of a service complaint is to make VSAโs processes and customer service better. A service complaint will not result in changing a formal decision.
The information needed and the process of filing a service complaint are in this document. You can send your written service complaint by email to complaints.officer@vsabc.ca. If you donโt want to use the form in the linked process document, you can instead email us about your concerns and provide any records you would like us to review.
