Privacy Access Requests
The VSA processes requests for access to records in a timely manner and usually at no charge. Requesting parties have included other licensing bodies, government, motor dealers and consumer complainants.
Ombudperson Reviews
The decisions made by the VSA are reviewable by the provincialโฏOmbudsperson. The Ombudsperson reviews decisions to ensure a fair process was followed, including clarity and transparency in arriving at those decisions. No complaint to the Ombudsperson was found to be substantiated in the 2016, 2017 or 2018 fiscal years.
Click hereโฏto see the Ombudsperson Annual Report.
Ministry Documents
Click here โฏfor the 2007 Ministerial Review.
Click here to see Administrative Agreement
Service Complaint
Find more information โฏhereโฏ on filing a VSA service complaint.
