If you purchased or leased a vehicle from a licensed dealer in BC, and have questions or issues, My Self-Help is the best place to start. It can help you understand your legal rights and responsibilities of dealers.
My Self-Help will ask you simple questions. Based on your answers, My Self-Help will provide you with information and options for dealing with your issue.
[Click here] to start your My Self-Help session.
Our online dispute resolution platform, Connector, is currently unavailable. Our IT team is aware of the issue and is working closely with our service providers to restore access as quickly as possible.
Connector is an option for dealing with many types of issues, but not for all of them. To use Connector, start by going through the My Self-Help questions. If My Self-Help tells you that Connector is an option for your issue, you will be given access to Connector at the end of your My Self-Help session.
