If you purchased or leased a vehicle from a licensed dealer in BC and have questions or issues, My Self-Help is the best place to start. It can help you understand your legal rights and the responsibilities of dealers.
My Self-Help will ask you simple questions. Based on your answers, it will provide you with information and options for dealing with your issue.
Connector: Online Dispute Resolution Platform
The VSA offers a service to assist consumers and licensed dealers with dispute resolution. This is an online dispute resolution platform calledย Connector. It allows consumers and dealers to try to resolve consumer issues online through โchat-likeโ messaging, without the involvement of the VSA.
To use Connector, start by going through the My Self-Help questionnaire above.
Make a Formal Complaint to the VSA
If you have already tried My Self-Help, and your attempt to resolve your issue with the dealer or broker agent was unsuccessful, you can make a formal consumer complaint to the VSA. To find out more, click the link below.
Complaint Application Form and Supporting Information
Make a Compensation Fund Claim
The Motor Dealer Customer Compensation Fund provides compensation to consumers who have lost money because a motor dealer has either gone out of business or has failed to meet certain legal obligations.
The Fund is the last resort for dealing with a dispute with a dealer, and only certain types of losses are covered. The money in the Fund comes from contributions made by all licensed motor dealers in BC.
Claim Application Forms and Supporting Information
