The VSA is required to disclose policies, information and records of importance to the public. It is also required to act in accordance with the principles of natural justice and administrative fairness.
Licensing, Inspection and Investigation Policies, Guidelines and General Requirements
VSA Service, Natural Justice, and Procedural Fairness Concerns
Complaints about the service you received from a VSA employee:โฏIf you have a complaint about the service you received from a VSA employee, you are encouraged toโฏ contact the appropriate departmentโฏat the VSA first. However, you have the option to file aโฏVSA Service Complaint.
Concerns About Natural Justice and Procedural Fairness:โฏIf you believe the VSA did not act in accordance with the principles of natural justice and administrative fairness, you may contact theโฏOffice of the Ombudsperson.
Privacy and Freedom of Information
The VSA is governed by theโฏFreedom of Information and Protection of Privacy Actโฏor FIPPA. As a result, the VSA is required to proactively disclose information and records of importance to the public. VSA compliance activities and theโฏMotor Dealer Customer Compensation Fund Boardโฏdecisions are all available for public review. However, if you believe your privacy has been violated by the VSA, you may contact theโฏ Office of the Information and Privacy Commissioner. TheโฏVSA privacy policyโฏis also available for review.
