VSA by the Numbers

VSA by the numbers

Updated quarterly

In fiscal year 2024 (April 1, 2023 – March 31, 2024), we dealt with 4,082 consumer enquiries, complaints and claims.

Licensed Businesses

1670Motor Dealers
1392Wholesalers (dealers and independents)
9Broker Agents

Licensed Individuals

8948Licensed Salespeople (with employment)
4Broker Agent Representatives

Vetted Individuals

211Wholesaler Representatives

Licensees Inspections

939Completed Inspections
89%Average Inspection Pass Rate

Formal Consumer Complaints

1146Received Consumer Complaints
981Closed Consumer Complaints

Compensation Fund Claims

4Received Claims
0Approved Claims
2Denied Claims
$0Payout to Consumers from the Compensation Fund

Completed Investigations

631Investigations for consumer complaints and claims
23VSA-generated investigations

Curber* investigations

(*Curber – a private seller in the business of selling vehicles without a license)

Compliance & Enforcement Actions

141Verbal Warnings
26Written Warnings
1Registrar’s Decisions
11Conditions on License
$98,250Administrative Penalties