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VSA by the Numbers

VSA by the numbers

Updated quarterly

In fiscal year 2025 (April 1, 2024 โ€“ March 31, 2025), the VSA dealt with 4,747 consumer enquiries, complaints and MDCCF claims.

Licensed Businesses

1,705Motor Dealers
1,457Wholesalers (dealers and independents)
6Broker Agents

Licensed Individuals

9,126Licensed Salespeople (with employment)
2Broker Agent Representatives

Vetted Individuals

231Wholesaler Representatives

Licensees Inspections

1,171Completed Inspections
86%Average Inspection Pass Rate

Formal Consumer Complaints

1,248Received Consumer Complaints
1,288Closed Consumer Complaints

Compensation Fund Claims

15Received Claims
0Approved Claims
1Denied Claims
$0Payout to Consumers from the Compensation Fund

Completed Investigations

735Investigations for consumer complaints and claims
30VSA-generated investigations
0

Curber* investigations

(*Curber โ€“ a private seller in the business of selling vehicles without a license)

Compliance & Enforcement Actions

754 Education
180 Verbal Warnings
33 Written Warnings
10 Undertakings
6 Registrarโ€™s Decisions
14 Conditions on License
$288,000 Administrative Penalties