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VSA by the Numbers

VSA by the numbers

Updated quarterly

In fiscal year 2025 (April 1, 2024 โ€“ December 31, 2024), the VSA dealt with 3569 consumer enquiries, complaints and claims.

Licensed Businesses

1705Motor Dealers
1266Wholesalers (dealers and independents)
6Broker Agents

Licensed Individuals

8974Licensed Salespeople (with employment)
2Broker Agent Representatives

Vetted Individuals

223Wholesaler Representatives

Licensees Inspections

870Completed Inspections
87%Average Inspection Pass Rate

Formal Consumer Complaints

937Received Consumer Complaints
962Closed Consumer Complaints

Compensation Fund Claims

9Received Claims
0Approved Claims
1Denied Claims
$0Payout to Consumers from the Compensation Fund

Completed Investigations

564Investigations for consumer complaints and claims
28VSA-generated investigations
0

Curber* investigations

(*Curber โ€“ a private seller in the business of selling vehicles without a license)

Compliance & Enforcement Actions

552Education
130Verbal Warnings
21Written Warnings
10Undertakings
5Registrarโ€™s Decisions
8Conditions on License
$288,000Administrative Penalties