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VSA by the Numbers

VSA by the numbers

Updated quarterly

In fiscal year 2026 (April 1, 2025 โ€“ September 30, 2025), the VSA dealt with 2,740 consumer enquiries, complaints and MDCCF claims.

Licensed Businesses

1,712Motor Dealers
1,506Wholesalers (dealers and independents)
7Broker Agents

Licensed Individuals

9,199Licensed Salespeople (with employment)
7Broker Agent Representatives

Vetted Individuals

252Wholesaler Representatives

Licensees Inspections

639Completed Inspections
88%Average Inspection Pass Rate

Formal Consumer Complaints

753Received Consumer Complaints
489Closed Consumer Complaints

Compensation Fund Claims

9Received Claims
1Approved Claims
2Denied Claims
$12,705.16Payout to Consumers from the Compensation Fund

Completed Investigations

265Investigations for consumer complaints and claims
10VSA-generated investigations
0

Curber* investigations

(*Curber โ€“ a private seller in the business of selling vehicles without a license)

Compliance & Enforcement Actions

301 Education
68 Verbal Warnings
12 Written Warnings
16 Undertakings
3 Registrarโ€™s Decisions
2 Conditions on License
$755,000 Administrative Penalties